Ordering Information
Standard Terms and Conditions of Sale
Purchases of any products sold by DHI are subject to DHI’s Standard Terms and Conditions of Sale (as may be amended and revised from time to time), which are available HERE.
Order Placement
Please refer to DHI’s Standard Terms and Conditions of Sale for complete ordering information (see link above).
Customers must submit firm written purchase orders. DHI accepts standing orders, blanket orders and one-time orders. No verbal orders will be accepted. Changes or corrections must be submitted in writing and approved in advance by DHI. Customer shall be responsible for the accuracy of all orders.
Telephone orders must be confirmed in writing via fax, e-mail or mail. Orders or order confirmations may be placed at any time via fax to
(740) 592-9820. Electronic orders may be e-mailed to custserv@quidel.com or intl.cs@quidel.com.
Customer Support
For placement of orders and assistance with shipments, please contact Customer Service at (800) 874-1517 between 8:00 a.m. and 5 p.m. (Eastern Time), Monday through Friday (except holidays). Returns must be coordinated through Customer Service and will require a Return Authorization Number which must accompany returned products.
Prices
Pricing is provided by the Sales Department via quotation. For product pricing please contact your Sales Representative by calling (800) 874-1517.
Sales and Technical Support
Inquiries for technical information, product performance or updates on new products should be directed to the Sales Representative for your geographical area or Technical Services Department by calling (800) 874-1517. You may also email your inquiry to sales@dhiusa.com or technicalsupport@quidel.com.
Contract Requests
Requests for contract bids should be sent to 1055 East State Street, Suite 100, Athens, OH 45701, or FAX: (740) 592-9820, Attention: Contracts Specialist, or via email to custserv@quidel.com.
